Because our products are live plants, perishable and sanitary items, we are unable to accept returns once an order has been delivered.
Refunds:
- We guarantee that your plants will arrive healthy and in good condition.
- If your plant arrives damaged or dead upon arrival, we will provide a full refund or replacement.
How to Request a Refund:
- To qualify, you must email us at support@PeacefulLivingNH.com within 48 hours of delivery and provide clear photos of the damaged plant and packaging.
- Include your order number, photos of the plant, and a description of the issue.
- To be eligible for a refund, your item must be unused and in the same condition that you received it.
- Once reviewed, we will process your refund to the original payment method within 5–7 business days or arrange a replacement.
Late or Missing Refunds - If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. - Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at support@PeacefulLivingNH.com.
Exclusions:
- We cannot issue refunds for plants that were healthy upon delivery but later declined due to planting, care, weather conditions, or neglect.
- Gift cards and sale items are non-refundable.
Need Help?
Contact us at support@PeacefulLivingNH.com. for questions related to refunds and returns.